Refund & Damaged Item Policy

All sales are final. Due to the handmade and often one-of-a-kind nature of my work, I do not accept returns, exchanges, or offer refunds.

I take great care in packaging each order so it arrives safely. If your order arrives damaged, please contact me within 48 hours of delivery at elena@elenagarzadesign.com and include clear photos of the damaged item and its packaging.

If the damage is confirmed, I will be happy to provide store credit for the value of the damaged item. Store credit is not redeemable for cash and must be used toward a future purchase.

Please note that damage claims submitted more than 48 hours after delivery may not be eligible for store credit.

By placing an order, you acknowledge and agree to this Refund & Damaged Item Policy.